What to Write in a Condolence Card?

When someone we care about loses a loved one, it’s only natural to want to offer comfort. But knowing exactly what to say in a condolence card can be difficult. You want to express sympathy, but also be respectful, kind, and genuine—without saying the wrong thing.


At Black Country Funeral Services, we know how powerful even a few words can be during times of grief. So if you're struggling to know what to write, this guide is here to help.


Keep It Simple and Sincere

You don’t need to write something long or poetic. In fact, the most meaningful messages are often short and heartfelt. Here are a few simple phrases to consider:


  • "I’m so sorry for your loss."
  • "Thinking of you at this difficult time."
  • "My thoughts are with you and your family."
  • "Wishing you peace and comfort in the days ahead."

Mention the Person Who Has Passed

If you knew the person who died, a brief personal note or memory can mean a lot:


  • "I’ll always remember John’s warm smile and sense of humour."
  • "Mary was such a kind soul—she’ll be missed by all who knew her."
  • "Your dad was a lovely man. I feel lucky to have known him."



If you didn’t know them well, it’s still thoughtful to acknowledge their importance to the person you’re writing to.

Sympathy Message with Floral Embrace

Offer Support (Only If You Mean It)

It’s kind to let someone know you’re there for them, but only make offers you can genuinely follow through on. For example:


  • "Please don’t hesitate to reach out if you need anything."
  • "I’m here if you ever fancy a chat or a walk."
  • "Let me know if I can help with anything practical over the next few weeks."


What Not to Say

Even with the best intentions, some phrases can come across the wrong way or feel dismissive. Try to avoid:


  • "They’re in a better place now."
  • "At least they lived a long life."
  • "I know how you feel." (Grief is deeply personal—it's best not to assume.)


It’s okay to not have the perfect words. Being present and kind is what matters most.


Example Message

Dear Sarah,
I was heartbroken to hear about your mum’s passing. She was such a lovely lady and I have fond memories of her at family gatherings.
Please know I’m thinking of you and sending love and strength your way.
With deepest sympathy,
[Your Name]

Final Thoughts

Writing a condolence card isn’t easy—but it’s a thoughtful gesture that can bring real comfort. A few kind words can mean the world to someone who’s grieving.


If you're currently supporting someone through a bereavement and need help or advice, Black Country Funeral Services is here for you. Whether it’s arranging a funeral or simply offering a listening ear, we’re only ever a phone call away.

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