Funeral Etiquette: What to Say and What Not to Say
Funerals are moments of reflection, respect, and togetherness. For many people, attending a funeral can feel daunting — not because they don’t want to support the family, but because they’re unsure of the right words to say. At Black Country Funeral Services, we understand how important it is to approach these occasions with kindness and sensitivity. This guide will help you understand basic funeral etiquette and offer guidance on what to say, and what is best left unsaid.
Why Words Matter at a Funeral
When someone is grieving, words can offer comfort — but they can also unintentionally cause hurt if chosen without thought. Funeral etiquette isn’t about following strict rules; it’s about showing respect and compassion to the bereaved.
What to Say at a Funeral
A few simple, sincere words often mean the most. Some thoughtful things you could say include:
- “I’m so sorry for your loss.”
- “They will be greatly missed.”
- “I’m here if you need anything.”
- “You’re in my thoughts and prayers.” (if appropriate for the family’s beliefs)
- Sharing a fond memory of the person who has passed away can also be very comforting.
The key is to keep it genuine, simple, and compassionate.
What Not to Say at a Funeral
Even with the best intentions, some phrases can feel dismissive or upsetting to those who are grieving. Try to avoid saying things like:
- “I know how you feel.” – Everyone experiences grief differently.
- “At least they lived a long life.” – This can feel as though the loss is being minimised.
- “It was their time.” – Platitudes may not bring comfort.
- “You’ll feel better soon.” – Grief has no set timeline.
- Making jokes or light-hearted remarks unless you know the family well and are sure it would be welcomed.
It’s also best to avoid asking too many questions about how the person died — this can be painful for the family to revisit.

Other Important Aspects of Funeral Etiquette
Arrive on Time
Funerals are solemn occasions. Arriving early or promptly shows respect for the family and their loved one.
Dress Appropriately
Traditional funeral attire is dark and respectful, though some families may request brighter colours to celebrate life. Always check beforehand if unsure.
Switch Off Mobile Phones
Make sure your phone is silent or switched off to avoid interruptions.
Follow the Family’s Lead
Whether it’s standing, sitting, singing, or joining prayers, it’s polite to follow the tone of the service.
Offer Support After the Funeral
Often, the hardest time for families comes in the weeks and months after the service. A kind word, a card, or a visit can mean a lot.
Frequently Asked Questions About Funeral Etiquette
What if I don’t know what to say?
Sometimes, a simple “I’m so sorry” and a warm hug or handshake is enough. Your presence alone shows support.
Do I have to bring flowers?
Not always. Some families prefer charitable donations in lieu of flowers. Check the funeral notice or ask the family beforehand.
Is it acceptable to share memories at a funeral?
Yes. Sharing fond memories, either at the service or during the wake, can be very comforting.
What if the family asks for bright clothing?
Follow their wishes. Some families choose to celebrate life with colour instead of traditional black attire.
Offering Compassion and Respect
At Black Country Funeral Services, we believe funerals are about respect, remembrance, and support. By following simple funeral etiquette and choosing words carefully, you can bring comfort to grieving families when they need it most.